1. Introduction

At FinEdu Live, we value customer satisfaction and aim to provide a clear and transparent refund policy. This Return and Refund Policy outlines the conditions under which refunds may be requested, how they are processed, and any applicable exceptions. By purchasing our services, you agree to the terms stated in this policy.

2. Eligibility for Refunds

Refund requests may be considered under these conditions:

You have registered for a paid webinar but are unable to attend due to unforeseen circumstances.

A technical issue on our side prevented you from accessing the service.

If there is a discrepancy between the service description and the delivered experience.

You cancel your registration within the allowed refund window.

3. Non-Refundable Items

Certain cases are not eligible for refunds, including:

Failure to attend the webinar without prior cancellation.

User-side technical issues preventing access.

Partial use of the service (e.g., attending part of a webinar but requesting a Eligible refund based on evaluation).

Any refund request made after the specified refund period.

4. Refund Request Process

To request a refund, follow these steps:

Contact us at [Insert Contact Email] within the eligible refund period.

Provide your registration details and a brief explanation of the reason for your refund request.

Our team will review the request and may ask for additional details if necessary.

If approved, Refund requests, if applicable, will be handled based on policy guidelines.

5. Processing Time and Method

Approved refunds will be credited back to the original payment method.

Processing times may vary depending on your payment provider but typically take 5-10 business days.

If the refund does not appear within the expected timeframe, please contact your payment provider for further assistance.

6. Cancellations and Rescheduling

If you need to cancel your registration, you must do so [Insert Cancellation Period] before the webinar start date to be eligible for a refund.

If you wish to reschedule for a future session, please contact us at least [Insert Notice Period] in advance, and we will accommodate your request where possible.

7. Exceptions and Special Cases

In cases of exceptional circumstances, such as medical emergencies, we may consider refund requests on a case-by-case basis. Documentation may be required.

If FinEdu Live cancels or reschedules a webinar, participants may request to reschedule their registration or inquire about available options.

8. Contact Us

If you have any questions about our Return and Refund Policy or need further assistance, please contact us:

📍 Address: 43-45 Montrose Terrace, Edinburgh EH7 5DJ, UK
📞 Phone: +44 131 557 3768
📧 Email: [email protected]